Terms & Conditions

Health Disclaimer

Our herbal products are made from natural ingredients and are intended to support a healthy lifestyle. They are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, breastfeeding, under 18 years of age, taking prescription medication, or suffering from any medical condition such as diabetes, heart disease, liver disease, kidney disease, or high blood pressure, please consult your physician before using our products.

Results vary from person to person depending on age, lifestyle, diet, metabolism, and consistency. No specific weight loss or health outcome is guaranteed.

Product Packages

Diet Plan

Every customer receives a complimentary diet plan prepared to support healthier eating habits while using our herbal products. The diet plan is provided for educational purposes only and should not replace professional medical or nutritional advice.

Order Policy

• Orders are confirmed after verification by our customer support team.
• Please ensure your shipping address and contact information are accurate before placing your order.
• We reserve the right to cancel or refuse any order in cases of suspected fraud, pricing errors, or product unavailability.

Shipping & Delivery

• Orders are usually dispatched within 24-48 business hours.
• Delivery across Pakistan generally takes 2-5 working days depending on your city.
• Delivery times may be affected by weather conditions, public holidays, or courier delays.
• Customers should inspect the parcel upon receiving it and report any issues immediately.

Returns & Refunds

Due to hygiene and safety reasons, herbal consumable products cannot be returned once opened or used.

Refunds or replacements are only considered if:

• You receive the wrong product.
• The product arrives damaged.
• Your order is incomplete.

Any issue must be reported within 48 hours of receiving your parcel with supporting photos or videos. Once verified, we will arrange a replacement or suitable resolution.

Product Usage

• Use the products only according to the provided instructions.
• Do not exceed the recommended dosage.
• Keep out of reach of children.
• Store in a cool, dry place away from direct sunlight.
• Discontinue use immediately if you experience any allergic reaction or discomfort and consult your healthcare provider.

Ingredients & Quality

Our products are prepared using carefully selected herbal ingredients and manufactured under hygienic conditions. While every effort is made to maintain quality and consistency, natural ingredients may vary slightly in color, taste, or aroma between batches.

Limitation of Liability

Herbal Ilaj shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Customers are responsible for determining whether our products are suitable for their individual needs.

Privacy

Your personal information is kept confidential and is only used for order processing, customer support, and delivery purposes. We do not sell or share your personal information with third parties except when required to complete your order or comply with applicable laws.

Customer Eligibility

• You must be at least 18 years old to purchase our products.
• By placing an order, you confirm that the information you provide is accurate and complete.

Changes to Terms

Herbal Ilaj reserves the right to modify these Terms & Conditions at any time without prior notice. Updated terms become effective immediately after being published on our website.