Privacy Policy

Information We Collect

When you interact with our website or place an order, we may collect the following information:

• Full Name
• Mobile Number
• Email Address (if provided)
• Delivery Address
• Order Details
• Payment Information (where applicable)
• Device information, browser type, and IP address

How We Use Your Information

Your information is collected only for legitimate business purposes, including:

• Processing and delivering your orders.
• Providing customer support.
• Confirming orders by phone, SMS, WhatsApp, or email.
• Sending delivery updates.
• Improving our website and customer experience.
• Preventing fraud and unauthorized transactions.
• Complying with legal obligations.

Information Security

We use reasonable administrative, technical, and security measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration. While we take every reasonable precaution, no internet transmission or electronic storage method is completely secure.

Confidentiality

Your personal information is treated as confidential. We never sell, rent, or trade your personal information to third parties for marketing purposes.

Information may only be shared with trusted service providers such as courier companies, payment processors, or technology partners when necessary to complete your order or operate our business.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze visitor behavior, and enhance your browsing experience.

You may disable cookies through your browser settings; however, certain website features may not function properly.

Log Data

Like most websites, our servers automatically collect information including IP address, browser type, operating system, pages visited, visit duration, referral source, and access times. This information is used for website administration, analytics, troubleshooting, and security purposes.

Marketing Communications

With your permission, we may contact you regarding:

• Order confirmations
• Delivery updates
• Special promotions
• New product launches
• Customer support

You may opt out of promotional messages at any time by contacting our customer support.

Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any website they visit.

Children's Privacy

Our products and services are intended for adults aged 18 years and above. We do not knowingly collect personal information from children.

Your Rights

You may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your details.
• Request deletion of your information where legally permitted.
• Withdraw consent for marketing communications.

Copyright

All website content including text, graphics, logos, product images, branding, and designs are the property of Herbal Ilaj and may not be copied, reproduced, or distributed without prior written permission.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this website. We encourage customers to review this page periodically to stay informed about how we protect their information.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our customer support through our official Facebook page, WhatsApp, or the contact information provided on our website.