Shipping & Return Policy

Shipping Information

• We deliver nationwide across Pakistan through trusted courier partners such as TCS, Leopards, M&P, Call Courier, or other reliable courier services depending on your location.
• Orders are typically processed within 24–48 business hours after confirmation.
• Delivery usually takes 2–5 business days for most cities across Pakistan.
• Remote areas may require additional delivery time.
• Cash on Delivery (COD) is available for most locations in Pakistan.
• You will receive order confirmation and delivery updates through phone, SMS, or WhatsApp where applicable.

Delivery Delays

While we make every effort to deliver your order on time, delays may occur due to weather conditions, public holidays, courier service disruptions, or other circumstances beyond our control.

Order Inspection

Please inspect your parcel upon delivery. If you receive a damaged package, incorrect item, or incomplete order, contact our customer support within 48 hours with photos or videos so we can resolve the issue promptly.

Returns & Refunds

Due to hygiene and safety regulations, herbal consumable products cannot be returned once opened or used.

Returns or replacements are only accepted if:

• You receive the wrong product.
• Your order arrives damaged during shipping.
• Your parcel is incomplete.

Approved claims will be resolved through a replacement product or another appropriate solution after verification by our support team.

Order Cancellations

• Orders may be cancelled before dispatch by contacting our customer support.
• Once an order has been shipped, it cannot be cancelled while in transit.

Need Assistance?

If you have any questions regarding shipping, delivery, returns, or your order status, please contact Herbal Ilaj through our official Facebook page, WhatsApp, or the contact information available on our website.